Happy Customers = Healthy Business
A 4-week course focused on improving the experience of your customers.
Starts Week of March 19, 2020
Did you know that happy customers spend WAY more money? (140% more, in fact). That repeat customers refer 50% more people than one-time buyers? And that it costs FIVE times more to acquire a new customer than it does to keep a current customer?
This 4-week Pepperlane Pathway is a program designed to show you step-by-step what you can do each day to enhance your customer's experience (and as a bonus, your profitability!)
Sample email templates to send customers before and after your service experience.
Paired with a small group to provide support, feedback, and a safe space to brainstorm ideas.
Weekly Zoom calls to talk through tips and tricks and get your questions answered.
Systems to set clear expectations around what to expect from your service experience (including getting paid!)
- A survey template to help you understand key opportunities for improvement (and gather valuable testimonials!)
To get the most out of this Pathway, you'll need about 2-hours per week (30 minutes to 1 hour for the lesson + 1 hour for the Zoom call).
If you’re motivated to improve your customer experience, but not sure to focus to get the greatest impact, the Wow More Customers Pepperlane Pathway could be just the push you need to get some momentum. Let's do this!